360 Technologies, Inc.
Terms and Conditions Policy
All items and services, purchased, rented or
repaired from 360 Technologies, Inc. via website, phone order, fax, email or
other method of communication are subject to the following terms and
360 Technologies, Inc., shall determine if
defective equipment is to be repaired, replaced or refunded. No exceptions.
All equipment purchased from 360 Technologies is in
refurbished condition unless we have specified otherwise in writing prior to
shipment. Most refurbished equipment
carries a 90-day parts and labor warranty from 360 Technologies. Items to remain the property of 360
Technologies until the invoice is paid in full.
360 Technologies reserves the right to cancel any order
when necessary due to equipment failure, misprints, typing errors and unforeseen circumstances.
Credit Card Purchases: Customers placing credit card orders via the website are required
to accept our full Terms and Condition Policy including the credit card
authorization outlined below prior to acceptance, processing and release of
Authorization: “I hereby authorize 360 Technologies, Inc. to charge my credit
card for all items
reflected in my shopping
cart plus shipping charges and taxes if applicable.”
Customers placing credit card orders via
phone/fax/email may be required to sign and return a credit card authorization
form prior to release of equipment.
All credit card orders will require credit card
number, expiration date, security code and address to which your credit card
statements are billed. This information
will be verified prior to shipment.
Failure to provide accurate credit card billing information or security
code will result in an additional 3% non-refundable transaction processing
Customers with credit card terms requesting an
advance replacement (replacement prior to the return of defective equipment)
will be invoiced in full against their original credit card prior to the
release of second shipment. A credit
will be issued upon receipt of a valid RMA less any applicable fees.
CIA or COD Purchases: Orders shipping via COD are required to ship via 3 day service or
faster. COD orders are not eligible for
shipment via ground service. Customers
with COD or CIA terms are not eligible for advance returns. They will be required to return defective
equipment prior to the release of replacement shipments. If an advance exchange is required, the
customer must provide a second payment in advance, prior to shipment of
Terms of Credit: Terms of credit (up to N30) are issued and revoked at our
discretion. Customers requesting terms
of credit can find the credit application form by clicking on the link on our
home page or may contact a salesperson to apply. The credit application process generally requires 2-3 days to
complete and any orders shipped prior to approval will require payment in
advance via CIA or credit card. Once
terms are approved, payment is required within (30) days of the invoice date or
it will be considered past due. Past
due invoices will accrue interest at a rate of 1.5% per month. Accounts with invoices more than (60) days
old will be placed on credit hold and may be turned over for collections. Customer is responsible for any reasonable
collection charges incurred in the collection of 360 Technologies’ invoice. Customers on credit hold will be required to
bring their account current prior to the release of equipment.
Rentals: Customers renting equipment
from 360 Technologies are required to have approved terms of N30 and sign a
rental agreement contract prior to release of equipment. All rentals are subject to additional terms
and conditions as reflected in our Rental Agreement Contract. Rental charges will continue to accrue until
equipment is received at our Austin location.
Customers without approved terms will be required to pay in advance, the
full loss value of the equipment plus shipping, and any applicable taxes via
credit card or secured funds prior to shipment. Upon receipt and verified inspection as outlined below, rental
customers paying full loss value in advance will be refunded less accrued
rental, shipping and taxes.
Rental Return Inspections - All rental equipment will be inspected upon
return and must be returned complete, in its original (or equal) packaging to
include all cords, cables, accessories, software and manuals provided in the
original shipment, and be in good working and cosmetic condition except for
normal wear and tear. Incomplete or
damaged returns will result in continued rental charges until the missing items
are received, damages repaired at the customer’s expense and may be charged up
to the full replacement value reflected on their signed rental agreement. See rental contract for additional details.
Customers are responsible for round-trip shipping on all rentals, and
must properly package and insure all equipment. Rental charges begin the day equipment leaves our dock and will
continue until the day it is received back to our dock and passes inspection.
International Customers / International Shipments: All invoices are in US dollars, and are to be paid in US
dollars. 360 Technologies will not ship
“blind” orders outside the US. All
international orders shipped by 360 Technologies will include our company name
and information on all boxes, shipping labels and export documents. We will not ship using your own shipping or
export documents. NO EXCEPTIONS.
All international shipments must include a contact name/phone number for
the ship to location. Any stated
delivery times are provided as an estimate and are without guarantee. 360 Technologies will not be responsible for
delivery delays and late delivery is not a valid reason for RMA request.
Should the customer decide to arrange for their own export outside the
US, 360 Technologies will provide them via fax or email with the model number,
description, serial number, country of origin and box dimensions, however the
customer or their designated agent will be required to complete and file all
necessary shipping and export documentation.
Duties and taxes for any international shipment are the sole
responsibility of the customer and/or their designated agent and will not be
paid by 360 Technologies. This includes replacements sent on previously shipped
Invoicing Problems or Discrepancies: Invoice inquiries or disputes must be reported to 360
Technologies Accounts Receivable department in writing within (30) days of the
original invoice date. Invoices over
(30) days are considered due in full and are not open for dispute or
Sales Tax: All orders shipped within
Texas, or picked up by the customer at our Austin location, are subject to
Texas State Sales tax, including equipment rentals and shipping charges. Taxes are due in full until such time as the
customer has provided us with a valid Texas Resale Certificate or Certificate
of Exemption acceptable to the Texas State Comptrollers Office. Contact your salesperson for certificate
details. Customers requesting a sales
tax credit must provide proper certificate and request credit in writing within
(30) days of original invoice date or invoice will remain due in full. NO EXCEPTIONS.
Shipping Requirements: Some
products, due to their size or fragile components are required to be shipped
on pallet(s) via heavy-weight common
examples might include large printers, plotters or rack mounted systems…etc. Other items
may be required to ship via 3-day air service to ensure a damage free delivery,
such as monitors of 20” or above. Customers requesting an RMA on items
originally shipped with special packaging requirements are responsible to
ensure that items are in the same condition in which they originally
received. These must be returned to 360
Technologies in the original packaging. Failure
to ensure that all items are properly packaged and transported will void all
Special Delivery Requirements:
While 360 Technologies can quote some shipping charges in advance, these
are only estimated charges, and may be revised following shipment. Customers are required to notify 360
Technologies in advance, prior to shipment, if the delivery address requires
any of the following:
Liftgate Service (No receiving dock available)
Residential Delivery (Non-Commercial location)
Inside Delivery (Inside delivery to any location other than receiving
Limited Access (Delivery to some Schools, Churches and Military Bases)
These are all special services available at an additional fee through
our freight carriers. Any additional
charges billed to 360 Technologies for the special services listed above, or
address corrections, multiple attempted deliveries, rejected shipments...etc.
will be billed back to the customer at their expense.
Cancellations: A “cancelled order” is defined as an order that has not yet been
shipped in our accounting system or physically left our shipping dock. Cancelled orders for “in-stock” items are
subject to a 15% cancellation fee. No
cancellations allowed on custom configuration or special order items. Once a hard copy Purchase Order or written
purchase agreement has been received for a custom configuration or special
order, that order is final and non-cancelable.
Shipping Damage / Shipping Shortages / Freight Claims: Please examine equipment IMMEDIATELY upon receipt. It is the customer’s responsibility to
properly inspect and count all shipments for damage or shortages prior to
signing the airbill or bill of lading from the delivery carrier. If damage or shortage is present, the
customer MUST notify the driver and clearly note the damage or shortage on
the airbill or bill of lading prior to signing for the shipment. NO EXCEPTIONS! Failure to properly note damage or shortage at the time of
delivery will result in a void of warranty, inability to file a freight claim,
and no RMA will be issued. Once damage
or shortage is noted the customer must contact their salesperson for
instructions within (24) hours of equipment receipt. In the event of shipping damage, it is recommended that digital
photos be taken if possible for use in the claims process. If damage was properly noted, and the
shipment was sent on 360 Technologies’ account, we will file the freight claim
with our carrier. Do not repackage or
return damaged equipment until instructed by your salesperson, as an inspection
by the carrier may be required. If the
customer requires a replacement shipment, they will be invoiced in full for the
second shipment. When 360 Technologies
receives the freight claim payment from the carrier, we will apply that payment
to the original invoice for the amount received less any applicable fees. In the event of a shortage please retain all
packaging and contact your sales rep immediately.
Requesting an RMA: All
equipment purchased from 360 Technologies is in refurbished condition unless
specified otherwise in writing prior to shipment. 360 Technologies, Inc., shall determine if defective equipment
is to be repaired, replaced or refunded. No exceptions.
Customers requesting a return are to contact their original sales
rep. Website customers will be directed
to our web order representative.
Customers may then be asked to troubleshoot the problem with one of our
authorized HP technicians.
Customers will then be required to complete our RMA
Request Form to include the following required information:
Contact Email (if available)
Original Ship To Address
Date of Purchase
Original PO Number
Model Number of equipment to be returned
Serial number of equipment to be returned
Short description of problem for each item
Failure to provide any of the above information
will delay or void the issuance of the requested RMA. 360 Technologies will not be responsible for delivery delays and
late delivery is not a valid reason for RMA request.
Upon receipt of the RMA Request Form, 360
Technologies will authorize or reject the RMA request within (24) hours of
receipt. Once a valid RMA number has
been issued, the customer is to pack defective items carefully for return. Damage or loss as a result of improper
packaging will invalidate both the RMA and the warranty. 360 Technologies is not responsible for
goods that are damaged during return shipments or misused/abused by the
customer or their designated carrier.
We recommend you insure the return shipment. Damages incurred in the transportation of uninsured shipments are
the customers responsibility and will void all warranties.
RMA numbers must be
clearly marked on the outside of each box being returned. Please include a copy of the original
packing slip or invoice inside the box.
Customer is responsible for all shipping costs incurred in the return of
equipment to 360 Technologies. Any
unauthorized shipping charges billed to 360 Technologies will be reversed
through the carrier or billed back to the customer with an additional 10%
RMA’s are to be returned to our Austin, TX facility
below within (15) days of the RMA issue date.
RMA Expirations: RMA numbers are valid for (15) days from issue date. Items must be received at our Austin, TX
location within (15) days of the RMA issue date, or the RMA is expired and the
authorization to return is void. Items
received after the RMA has expired are considered “unauthorized returns” and
will be returned to the customer at their expense. No refunds or exchanges will be offered and the original invoice
will be due in full.
Good Part Returns: Customers requesting an RMA for a “good part return”, must
contact their original salesperson within (10) days of the receipt of
equipment. Website customers will be
forwarded to our web order representative.
(See “Requesting an RMA) If a
return is authorized, items must be received at our Austin, TX location within
(15) days of the RMA issue date, or the RMA is expired and the authorization to
return is void. Items received after
the RMA has expired will be rejected and returned to the customer at their
expense. No refunds or exchanges will
be offered and the original invoice will be due in full. Good part returns
are subject to a 25-45% restock fee or $25, whichever is greater.
The customer is responsible for both the outbound and return shipping
charges. Custom configuration and/or
special orders are not eligible for return.
Shipping charges on good part returns are non-refundable.
Missing RMA Numbers: No
returns will be accepted without a valid RMA number marked clearly on the
exterior of each box. Items received
without a valid RMA number are considered “unauthorized returns” and will be
returned to the customer at their expense.
No refunds or exchanges will be offered and the original invoice will be
due in full.
Out of Warranty Items: All returns will be verified upon receipt against original date
of purchase and warranty coverage.
Items returned to 360 Technologies after their warranty has expired are
considered “unauthorized returns” and will be returned to the customer at their
expense. No refunds or exchanges will be offered and the original invoice will
be due in full.
Working “Defective” Returns: All returns will be tested upon receipt. RMA’s issued for defective items that are
found to be non-defective upon return are considered “good part returns” and
will result in a 25% restock fee.
Shipping charges on good part returns are non-refundable. Custom configuration and/or special orders
are not eligible for return. If these
are found to be non-defective upon receipt, they are considered “unauthorized
returns” and will be returned to the customer at their expense. No refunds or
exchanges will be offered and the original invoice will be due in full. Shipping charges on good part returns are
Returns Containing Non-360 Tech Equipment: All returns will be verified upon receipt against our internal
tracking system. Items found to have
been purchased elsewhere and returned to 360 Technologies will be considered an
“unauthorized return” and will result in a void of warranty on the actual
purchased product. No refunds or
exchanges will be offered and the original invoice will be due in full. 360 Technologies will not be responsible for
items returned that were purchased elsewhere.
Unauthorized Returns: Unauthorized returns are defined as any of the following:
Returns missing a valid RMA number
Returns received after the (15) day RMA expiration date
Returns for equipment with expired warranties
Defective returns found to be working upon receipt
Returns of equipment not purchased from 360 Technologies
Returns of custom-configuration or special order items
Returns of equipment damaged in transit due to improper packaging
Unauthorized returns are subject to a void of
warranty and will be returned to the customer at their expense. No refunds or exchanges will be offered and
the original invoice will be due in full.
Replacement Shipments: Replacement items will be shipped to the customer via the same
service level as the original shipment.
(Original shipment FedEx P1, replacement will be shipped via FedEx P1. Original shipment via UPS ground,
replacement will be shipped via UPS ground.)
Customers requesting faster service will be responsible for additional
Customers with credit card terms requesting advance
replacements (replacements prior to return of defective equipment) will be invoiced
in full against their original credit card for the replacement. A credit will be issued upon receipt of the
RMA less any applicable fees.
Customers with COD or CIA terms are not eligible
for advance returns. They will be
required to return defective equipment prior to the release of replacement
shipments. If an advance exchange is
required, the customer must provide a second payment in advance prior to
shipment of replacement
Except for those software products specifically listed by 360 Technologies on a sales quote, Customer acknowledges and agrees that 360 Technologies does not provide any operating system software or software right-to-use licenses with the equipment it sells. Customer is responsible for registering any software it uses or obtains with the applicable licensor and for complying with all software licensing policies of such licensor.
In the event a product is listed at an incorrect price or with incorrect information due to a typographical error or an error in pricing or product information received from our suppliers,
360 Technologies Inc. shall have the right to refuse or cancel any orders placed for product listed at the incorrect price or if the item is no longer available and /or canceled by our suppliers
360 Technologies Inc. retains the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, 360tech will issue a credit to your credit card account in the amount of the charge.