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| Frequently Asked Questions |
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- What does refurbished mean?
- Why should I buy from 360 Technologies?
- Why don't you include shipping in the prices?
- How do you calculate taxes?
- Why don't you include consumables with printers and plotters?
- Why do I receive an invoice for a replacement product?
- What if the equipment doesn't work when I get it?
- What accessories come with my equipment?
- What if my equipment was damaged in shipping?
- What does refurbished mean?
Refurbished can mean different things to different companies so this is a good question. 360 Technologies has HP authorized technicians who test and return these products back to the original manufacturers specifications. We replace gears and rollers and anything showing wear. When applicable we also re-paint the equipment with the actual HP paints to return that product to it's original "like new" condition.
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- Why should I buy from 360 Technologies?
#1. We don't have voice mail during office hours. You will always speak to a human M-F between 8:30 and 6:00 central time.
#2. We have over 20 years of experience in the business of buying and selling refurbished equipment long before starting 360 Technologies. 360 Technologies has been in business since 1999 and has a great reputation in the industry.
#3. You are buying directly from the source, from our warehouse. #4. High Quality equipment refurbished by HP certified technicians.
#5. If you're still not convinced, come on by and we'll give you a guided tour of our facility!
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- Why don't you include shipping in the prices?
360 Technologies does not include shipping charges in the quoted price because the charges will vary depending on your final selection, location, and level of service. Companies that “include” shipping are charging you the highest possible amount to cover the worst-case scenario. They may include it in a handling fee, or hide it in the cost of the item. 360 Technologies charges actual shipping which can be verified at UPS or Federal Express. We will box your order and use the exact details you provide during the checkout process.
Oversized orders will be quoted on a per order basis.
Don’t worry, you have already found the best price. Now you will find that we have some of the lowest shipping costs on the market! Contact us anytime by phone or email to get shipping rates before committing but we guarantee that we will not charge you more than the cost that you will find posted on the UPS or Federal Express website.
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- How do you calculate taxes?
The tax you pay on your purchases will depend upon your zip code.
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- Why don't you include consumables with printers and plotters?
When we purchase equipment it rarely has unopened consumables with it. Rather than costing in new ink and toners automatically, we allow you to either provide your own or buy it new from us. If you prefer a "package deal" just call us or drop us an email and let us know. We're pretty easy to deal with.
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- Why do I receive an invoice for a replacement product?
All orders are invoiced, and customers with credit card terms will have their cards charged for each replacement. However, invoices for subsequent shipments will be flagged as a "warranty" or "replacement" invoice, and will reference the customer's original purchase order. Products returned with an authorized RMA as per our Terms and Conditions, will have a credit memo issued. Credit memos for Customers with Terms of Credit will be applied to their replacement invoices. Refunds on credit memos for customers paying by credit card will be posted to the same card that was billed for the replacement.
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- What if the equipment doesn't work when I get it?
This has happened once or twice. Sometimes because of something in shipping but be assured that Your sales rep is here to help and we also have a staff of HP certified technicans who are here to help you.
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- What accessories come with my equipment?
Check the listing carefully on our site for most items you will find a listing of accessories. Most printers and plotters will come with a power cord, the standard trays and a manual on CD. Drivers are available at www.hp.com and we can help walk you through that process if needed.
Any questions? Give us a call or just click on the big question mark on the left column.
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- What if my equipment was damaged in shipping?
Be sure to note the damage on the document from that shipping company and keep the original packaging. If you can take pictures that would be very helpful. Then contact your sales rep or email to sales@360tech.com and we can take it from there.
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